These Terms and Conditions govern the sale of products and services by VineSTAR Technology Group (“VineSTAR”). By accepting a quote, proposal, invoice, or engaging VineSTAR in any capacity, the customer agrees to these Terms and Conditions.

1. Role of VineSTAR
VineSTAR Technology Group acts as a technology solutions advisor, reseller, and channel partner that assists customers in identifying, evaluating, and procuring technology products and services from third‑party vendors and service providers.

2. Third‑Party Products
All hardware, software, and technology solutions sold or recommended by VineSTAR are manufactured and supported by third‑party vendors. All warranties, representations, service levels, and performance obligations relating to such products are provided solely by the manufacturer or vendor. VineSTAR makes no independent warranties regarding the performance, functionality, or suitability of third‑party products.

3. Third‑Party Services
Certain services introduced or coordinated by VineSTAR may be delivered by independent third‑party service providers. These services may include cybersecurity assessments, managed services, cloud services, consulting, or other technology services. Such services are performed solely by the respective provider pursuant to their own agreement executed directly between the customer and the service provider.

4. Agency and Referral Relationships
In certain engagements, VineSTAR may act as an introducer, referral partner, broker, or channel partner connecting customers with third‑party technology vendors or service providers. In such cases the customer contracts directly with the service provider, is invoiced directly by the provider, and pays the provider directly. VineSTAR may receive a referral, agency, or partner fee from the provider. Such compensation does not create any service obligation or liability for VineSTAR regarding services delivered by the third‑party provider.

5. Customer Evaluation Responsibility
Customers are responsible for evaluating the suitability of all technology products and services for their specific environment, requirements, and risk tolerance. Technical specifications, architecture design, and performance representations are provided by the respective vendor or service provider.

6. Limitation of Liability
To the maximum extent permitted by law, VineSTAR Technology Group shall not be liable for any indirect, incidental, consequential, special, or punitive damages. VineSTAR’s total liability arising from any transaction or engagement shall not exceed the amount paid directly to VineSTAR by the customer for the products or services giving rise to the claim.

7. Non‑Circumvention
Customer acknowledges that VineSTAR may introduce Customer to technology vendors, manufacturers, or service providers. Customer agrees not to circumvent or bypass VineSTAR for the purpose of engaging directly with such parties regarding opportunities introduced by VineSTAR for a period of twelve (12) months from the date of introduction without the written consent of VineSTAR.

8. No Security Guarantees
Technology solutions and cybersecurity services may reduce risk but cannot eliminate all risks. VineSTAR does not guarantee that any technology solution or security service will prevent cybersecurity incidents, system failures, or data loss.

9. Governing Law
These Terms and Conditions shall be governed by the laws of the State of California.